Faq

Q How can I start getting cars with Veloce Motors Co., Ltd.?

A If you are a first-time buyer, please follow the next steps.

• A: Be in touch with a sales manager
  You can reach out our sales team simply registering or sending an inquiry on our website: https://www.velocemotors.co
  Registration is easy and free.
• B: Advance payment or guaranteed deposit
  Once you are ready and understand about car requirements according to company rules please arrange transfer for the initial deposit. Once deposit confirmed it will be reflected on your personal page and you can start bidding.
• C: Final Installment and documents release
  Once you make the full payment after car purchase, Veloce Motors Co., Ltd. will send all necessary documents via DHL, Fedex to release the car in the destination port.

Q What payment methods do you accept.

A Currently, we are accepting telegraphic transfers (T/T) to our bank account, Paypal, transferwise.

Q How long does it take for my car to arrive?

A Depending on destination port it takes between 4 to 8 weeks. For further detailed information please ask your sales manage.

Q Is it possible to purchase left hand steering wheel auto from your company?

A Yes, we have experience to buy left hand cars like Benz, BMW, Porsche to out esteemed customers.

Q Can I cancel my purchase?

A Yes, it is possible. But some charges will be occurred depending on time of cancellation and resell process.

Q Do you check cars before shipping them?

A We make sure that condition of the car before shipping matches to auction sheet.

Q Can you check about market price of the automobile?

A Our salesmen using data from each auction can provide you with the average prices of each car as well as recent statistics of the last 3 months.

Q How can we trust Veloce Motors Co., Ltd. will find good car for me?

A As we have long-term relationships with local dealers, auto auctions we assist you to provide with the best possible options.

Q I need spare parts for purchased car? Can you put inside the car?

A Please be aware shipping companies do not allow anything to be shipped inside the vehicles. Only container shipping is ok as well we can support to send via international post like DHL, EMS, Fedex.

Q Can you purchase cars which are not listed in your web site?

A We have good connections with local dealers and try to find the auto you are looking for.

Q I want to purchase a car and use it in Japan?

A Yes, we can assist you with purchase from either auction or fix price. We assist you with registration of the car in Japan.

Q Can you assist with pre-shipping inspections?

A For some countries it is a requirement to do inspection like JEVIC, EAA, etc. We can assist with any pre shipping inspections, but please contact your local government office to recheck if any pre-shipment inspections are required.

Q What is the difference between bank transfer and paypal?

A Bank transfer can take 3-5 working days to be reflected in your personal account. Paypal is fast, within 5 minutes can be transferred and approved, but fees are expensive and exchange rate is low.

Q How do you ship cars?

A

• A: Either RoRo vessels (Roll-on/roll-off) where vehicles are driven directly onto it and secured to the car decks or into containers.
• B: We can manage to put and fix 2 small cars like Boxster into 20 FT container. Usually our dealers use 40 HC container and depending on cars size can do vanning for 5-6 units.

Q Which vehicles does Veloce Motors Co., Ltd. supply?

A We can purchase and deal with a wide variety of vehicles, such as cars, buses, trucks,excavators, any kind of machinery.

Q Why should I choose Veloce Motors Co., Ltd.?

A

• A: We can support in English, French, Italian, Japanese,German, Chinese languages.
• B: User friendly and easy system.
• C: Car Sourcing with support of experience sales manages.
• D: Fast Shipping
• E: Financial Support if needed.

Q How fast can you ship cars?

A We will arrange the shipment as soon as we confirm the full payment.

Q The time of delivery?

A The delivery time is about two to six weeks depending on the destination, space of vessel, season and countries.

Q Receiving my documents?

A The delivery time is about two to six weeks depending on the destination, space of vessel, season and countries.

Q Receiving my documents?

A Once the vessel leaves from the port in Japan, the shipping company will issue the shipping documents (B/L). we will send you all of the necessary documents by air courier with tracking number

Q Receiving my vehicle?

A When the cars are about to arrive at your location, the shipping company will contact you directly by phone or fax about the arrival date. Please bring all of the necessary document (from us) to custom before you pick up the cars.

Q Necessary Documents?

A

• 1) B/L Bill of Lading
• 2) Export Certificate
• 3) Invoice
• 4) Marine insurance on your request
• 5) JAAI inspection sheet if necessary.

Q How fast can you ship cars?

A We will arrange the shipment as soon as we confirm the full payment.

Q I want more images and video of the cars available in stock?

A All images and videos for the vehicle you wish to purchase from our stock list are available upon request. Not all images are uploaded in an effort to keep our website as light and speedy for you as possible. Kindly send us an inquiry for the vehicle you wish to see more images of, and will get back to you as soon as possible.

Q What is the final CIF price to my country? What are the charges included in it?

A You can use our Total CIF calculator to calculate the approximate CIF price to your destination port and country. The exact freight and insurance charges will be mentioned in the proforma invoice as per the latest available rates. The CIF Price includes the cost of the vehicle, all inland charges in Japan such as Auction Fee, Transportation, Inspection (if required by the country of destination), custom clearance, insurance and Freight to your destination. You can use our Total CIF calculator to calculate the approximate CIF price to your destination port and country. The exact freight and insurance charges will be mentioned on the proforma invoice as per the latest available rates (rates tend to change on a monthly basis with exchange rate fluctuations. We try our best to keep our calculator program up to date to reflect prices as close to the actual price as possible).